Provide exceptional customer service to all clients.Maintain confidentiality of account information at all times.Meet specified goals and objectives as assigned by management on a regular basis.Maintain accurate and up to date information in the documentation system.Utilize and maneuver between several different software systems.De-escalate situations involving dissatisfied customers, offering patient assistance and support.Builds safe and trustworthy environment with patients by utilizing both a scripted and non-scripted communication methods.Uses professional communication etiquette and listening skills to assists patients with their scheduling needs.Accurately collects and performs data entry of all required patient demographic and insurance information. ![]()
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